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This episode was recorded at the ASTA Expo in Raleigh, North Carolina. You should go next year!
Jeff Compton, Ethan Whidden and Stacy Black from Promotive have a conversation about how Promotive is now using AI with their virtual recruiter, Paige, to pre-screen candidates around the clock and ensure no great technician is unhappy at work. They also talk about how both shop owners and technicians need a good shop culture, continued training, and flexibility in benefits like PTO and four-day workweeks.
Timestamps:
00:00 Recording at ASTA Expo - Looking Forward to AAPEX
08:02 Shop Culture and Expectations
15:29 "Missing the Shop Dogs"
18:13 Embrace Continuous Technical Training
25:55 Headset Restrictions Spark Workplace Debate
29:52 "Prioritizing Safety Under Pressure"
36:01 Shop Owners' Hiring Frustrations
37:06 Hiring: Reputation and Compatibility Insights
45:46 Decision-Making and Consultation Process
47:27 Balancing Tech and Shop Perspectives
54:44 "Service Advisors Need Empathy Training"
58:27 Effective Brake Maintenance Communication
01:03:38 Aligning for Industry Improvement
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