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In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.
00:00 Meet Marshall Sheldon
06:02 "Mentorship to Independence"
13:49 Personable Candidates over Technical Skills
19:46 Advocating For Technician Training
24:04 Employee Retention Through Treatment
28:43 Certificate of Qualification Reflections
37:18 "Mechanic's Night Shift Challenges"
41:11 Entrepreneurship: Balancing Risk and Reward
43:55 Innovative Technician's Essential Impact
49:03 Rework Incentives: Fair or Not?
54:31 Budgeting Training Costs
01:03:50 "Stop Performing DVI for Free"
01:07:35 Improving Advisor Communication Skills
01:11:07 "Three-Year Engine Warranty Assurance"
01:16:38 Hands-On Mechanical Training Guidance
01:22:12 "Commitment to Quality Repairs"
01:31:04 Autel vs. Zeus Tool Dilemma
01:33:11 Auto Programming with Autel Device
01:38:16 Dealership Mentorship and Financial Guidance
01:45:52 Jeep Module Issue and Dealer Solution
01:48:20 LinkedIn: Showcasing Technical Professionalism
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