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In this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into automotive repair, reflecting on lessons learned from both good and bad management throughout his career at dealerships. They discuss the challenges of growing a small shop, emphasizing the importance of valuing diagnostic expertise and standing firm on pricing, and touch on the evolving roles and support needed for young technicians entering the trade.
00:00 Jeff can't take the heat!
06:20 Valuing the Auto Industry Fairly
13:02 Reflections on Childhood Acquaintances
19:32 Dealership Dynamics and Challenges
25:55 Customer Choice in Service Quality
27:16 Shop Owners' Part Choices Critique
34:11 Luxury Brands Use Flat Rate
42:18 "CSI: The Imaginary Priority"
44:43 Success Depends on Team Dynamics
51:07 Collaborative Learning Boosts Business
58:00 Customer Satisfaction: Word-of-Mouth Impact
01:00:35 Public Transit: A Modern Solution
01:05:34 Closer Job for Family Time
01:12:04 "My Ex-Girlfriend, My Wife"
01:17:51 Industry Dynamics and Control Shift
01:25:31 "Vehicle Repair Access Concerns"
01:27:27 Tesla: Pioneering Car Subscription Features
01:33:51 Hiring Biases Against Young Workers
01:39:14 Car Troubleshooting Conversation
01:45:27 "Navigating Automotive Service Rates"
01:50:18 Car Sales: Prioritize Quality and Integrity
01:57:35 Understanding Trauma in Different Professions
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