Autumn and Donald press pause on their usual deep dives for a much-needed venting session. In this cathartic “bitch-fest,” they swap their most jaw-dropping, maddening, and occasionally hilarious customer service nightmares.From being denied groceries over a chipped ID, to getting booted off a fl...
Autumn and Donald press pause on their usual deep dives for a much-needed venting session. In this cathartic “bitch-fest,” they swap their most jaw-dropping, maddening, and occasionally hilarious customer service nightmares.From being denied groceries over a chipped ID, to getting booted off a flight for following directions, to a tax fiasco that nearly sparked legal drama—nothing’s off the table. They explore the emotional toll of bad service, the disappearing art of empathy, and why sometimes you just need to rant with your best friend.Along the way, they laugh through the pain, reflect on the power of speaking up, and invite listeners to share their own customer service horror stories.
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- What’s your worst customer service story?
- Have you ever been gaslit or left powerless by a company?
- Funny, infuriating, or unbelievable—we want to hear it!
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- Share your own customer service story for a chance to be featured
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🎙 Key Topics:
00:00 – Life updates: travel, family, and fitness check-ins
10:00 – Donald’s Arizona grocery nightmare: denied at checkout for a chipped ID
25:00 – Autumn vs. JetBlue: kicked off a flight after sitting in her assigned seat
40:00 – Gaslit by customer service: powerless, judged, and exhausted
55:00 – The tax-accountant fiasco: two years of unfiled returns & IRS letters
1:10:00 – Car dealership snobbery: “Google me!” moments and being underestimated
1:20:00 – Why service culture feels broken: where did kindness go?
1:30:00 – Listener stories: vent with us and join the conversation
1:40:00 – Looking ahead: retreats, real estate, and a lighter episode promise