Wendy’s was once the fresh, honest, slightly rebellious burger chain. Today it’s stuck between fast food giants on one side and premium burger rivals on the other. Prices match McDonald’s, but the brand isn’t perceived as a value leader. Quality is decent, but not elevated enough to compete with Five Guys or Shake Shack.
So what is Wendy’s now?
We sit down with Paul Tuscano, former Chief Digital Officer at KFC US, the man behind their massive digital reinvention. He shares insights from decades in QSR, hospitality, and customer experience to break down why Wendy’s is struggling and how to fix it.
What we cover
• Why Wendy’s lost its lane
• Whether Project Fresh will work
• The strengths and weaknesses of the Wendy’s menu
• How loyalty, kiosks, personalization, and AI can change QSR
• Why Wendy’s social media works, but the stores don’t reflect it
• Why legacy brands need clarity and simplicity
• How to make Dave Thomas relevant to Gen Z
• Why culture and franchise alignment matter more than new tech
• How Chick fil A wins with consistency, not complexity
• A step by step strategy to rebuild Wendy’s
This episode is a must watch for anyone interested in branding, food, marketing, digital transformation, or turning around legacy companies.
Guest: Paul Tuscano Former Chief Digital Officer, KFC US LinkedIn: https://www.linkedin.com/in/paultuscano/
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