Debbie and Denna are the co-founders of Xvertuz, an innovative smoke shop chain aimed at creating a vibrant and welcoming customer experience. Despite the challenges presented by Utah's vape ban, they navigated their business through creativity and persistence, transforming it into a vibrant hub ...
Debbie and Denna are the co-founders of Xvertuz, an innovative smoke shop chain aimed at creating a vibrant and welcoming customer experience. Despite the challenges presented by Utah's vape ban, they navigated their business through creativity and persistence, transforming it into a vibrant hub for diverse clientele. This episode explores their journey, entrepreneurial spirit, and the innovative approaches they've taken to redefine the smoke shop experience.
Debbie and Denna discuss the culture and challenges associated with running a smoke shop, specifically within the restrictive legislative environment of Utah. They emphasize the importance of building a welcoming atmosphere that defies the typical perceptions of such establishments. The co-founders share strategies for engaging customers and maintaining product quality, highlighting their focus on trends, customer feedback, and social media presence despite the challenges of being shadow-banned. This episode is a must-listen for anyone interested in entrepreneurship, the transformation of conventional businesses, and the tactical adaptability needed to thrive under regulatory constraints.
Key Takeaways:
- Debbie and Denna successfully transitioned their business from a vape-oriented shop to a broader smoke shop concept due to legislative changes in Utah.
- Xvertuz aims to break away from the stereotypical smoke shop image by offering an inviting and lively atmosphere.
- Customer feedback and staying current with industry trends are crucial in maintaining a competitive edge.
- Social media challenges, such as being shadow-banned, are navigated creatively through engaging customer interactions.
- Despite industry obstacles, adaptability and innovative thinking drive the successful expansion of their smoke shop business.
Notable Quotes:
- "Every time something happened, it was pushing us to where we had to go."
- "If they're asking for it, they're the people that keep us in business, so we should make the effort to find it."
- "Our goal is to make it more welcoming and less like the typical sketchy place on the corner."
- "Adults like candy flavor, and adults like pretty things."
- "Stick to it, and things just start happening for you; being positive all the time."
Connect with Debbie and Denna:
Website
Instagram
Facebook
Connect with Rudy Mawer:
LinkedIn
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Facebook
Twitter