In this 5 Insightful Minutes episode, recorded live from NRF 2026 at the Vusion podcast studio, Josh Friedman, SVP of Digital and E-Commerce at Ulta Beauty, reveals how the company's invite-only marketplace strategy is delivering results that exceed expectations, and why they're already graduatin...
In this 5 Insightful Minutes episode, recorded live from NRF 2026 at the Vusion podcast studio, Josh Friedman, SVP of Digital and E-Commerce at Ulta Beauty, reveals how the company's invite-only marketplace strategy is delivering results that exceed expectations, and why they're already graduating digital sellers into brick-and-mortar stores.
From the "digital mezzanine" concept that extends beyond traditional beauty categories to in-store returns for all marketplace items, Josh breaks down how Ulta maintains brand authenticity while exploring wellness, grooming, and beauty tech. He shares insights on launching before holiday peak freeze, why 99% of marketplace brands are actively selling, return rates well below expectations, and the strategic test-and-learn approach that's moving successful marketplace sellers into physical stores.
If you've wondered how to launch a marketplace that protects brand integrity while driving growth, this conversation delivers the blueprint.
🔑 Topics covered:
-The "digital mezzanine" strategy: expanding beyond the physical store floor
-Why Ulta chose invite-only vs. open marketplace model
-150 brands strong in adjacent categories (wellness, grooming, beauty tech)
-Protecting authenticity: no diversion, no distributors, only invited brands
-Launching before holiday peak freeze: planning and execution
-In-store returns for all marketplace items across every location
-99% of marketplace brands actively selling and moving inventory
-Return rates well below expectations
-Test-and-learn approach: graduating marketplace sellers to brick-and-mortar
-Balancing speed vs. standards in marketplace expansion
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